ONLINE RETURNS POLICY
We understand that you won’t be able to try our garments on before purchasing, that’s why we encourage you to find the perfect garments for yourself by allowing you to submit a return to us. However, all items must be returned within 14 days of purchase date for Australian orders, 21 days for international orders. You will need to cover the return shipping charge. Original postage fee is not added to your credit.
Purchasing our products means you have accepted our terms & conditions. You have also accepted the possibility of a slight variation in color and size specifications. Colors may appear slightly individual monitor setting.
If you wish to return an item, please log into your Moda Marconi account and click HERE , click on orders menu item, view your completed order and then click the “return order” link in the “Order actions” section.
For other customer service enquiries, please email [email protected]
AUSTRALIA AND INTERNATIONAL RETURN PROCESS
- Returns must be made within 14 days from the purchased date for Australian orders, and 21 days from purchased date for international orders.
- Returned items are processed within 7 business days of receiving your items.
- Returned items can only be issued as an Online Store Credit to the customer to allow you to revisit our site to either purchase a different item or the same item in a different size. We do not offer refunds for change of mind in the items or choosing a wrong size.
- Returned items will be accepted by us once only, except sale codes ( non-sale items ). The credit note we are providing will be the last credit note for this order. Once you have used this credit note, we are unable to take any more returns back.
- The returned policy is applied to all credit cards, PayPal and Afterpay customers. Afterpay follows our returned guidelines to assist their customers with the payments. If you make a return using Afterpay, Moda Marconi will issue store credit and you are still expected to complete your payments with Afterpay.
- We will not accept any items for a return, which were received past 14 days from purchased date for Australian orders, 21 days for International orders.
- The items must be received in original condition – unworn, unwashed, with all tags still attached and not smell of ladies perfume/deodorant, no make up stains. Please take due care when trying on your order..
- Please note if you damage a garment after wearing it such as button falls off, zip breaks because of wear and tear, we cannot accept garments back for return.
- If you use airmail (international orders) or non-express post within Australia, your parcel will be arrived at our office later than returned timeframe. Moda Marconi has the right to refuse your parcel, your parcel will be sent back to you.
- We do not offer refunds unless the item is faulty or if we do not have a replacement. Postage on faulty orders will be applied as a credit to your account.
- If the returned item/s does not meet the above standards, Moda Marconi has the right to deny.
- We do not offer refunds for change of mind in the items or choosing a wrong size.
- Non-returnable items: Sale or discounted items, items are bought through discount codes, gift vouchers code, bodysuits, swimwear.
How To Return
Please post back the unwanted garments, attached with original online receipt to the following address.
Your Order #
52, Trevitt Rd, NSW 2113 North Ryde
Please take care sending as items lost in the post are your responsibility and we cannot offer credit or refunds on lost parcels.
All items are carefully inspected before being sent out to customers to guarantee a high level of quality in the garments you purchase from us.
We are happy to replace, repair, or refund in the case of a manufacturing fault or other visible faults.
It can take up to 7 business days to process refunds.