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SHIPPING INFORMATION

 

DELIVERY TIME

Orders are processed on working days (from Monday through Friday) and are shipped within 48 hours of placement, excluding weekends and public holidays.
We use NEXT DAY DELIVERY SERVICE with the Australia Post Express within the express post network (covering Australian capital cities and major metro areas). Regional areas outside the express post network may be takes 2-5 working days (possible delays may happen during holiday season).
**Please also note that weekends or national public holidays are excluded from the working days.

 

AUSTRALIAN CUSTOMERS

FREE SHIPPING for all orders over $70 !!!

Moda Marconi charges a flat rate of $9 for all domestic orders less than $70. Australia Post Express, provides you with a unique tracking code for your package that can be tracked online via the following link: http://auspost.com.au/track/ . Express delivery arrives within 1-3 business days after your order has been shipped.

Country Cost Delivery Time
If you have not received your goods within 4 working days after your order please email us at info@moda-marconi.com.au with your full name and order number and we will let you know immediately. In most cases that means that an attempted delivery may has been occurred and that your parcel is waiting for you at your local post office for collection.
The delivery cost is a flat rate per order.

Country Cost Delivery Time
Australia $9 1-3 days

Once your order is packed shipped you will receive an email with a tracking number, so you can track your parcel with Australia Post. You can track your order using the following link: http://auspost.com.au/track/

 

ADDITIONAL INFORMATION

If you experience any difficulties while entering your Shipping address during checkout or while you are creating an account, please contact us via email at info@moda-marconi.com.au with your full shipping address, name and contact phone number before you place your order. A same day response will be sent to you for further information and support.
Moda Marconi is not responsible for lost or stolen packages or packages delayed in transit.
If an incorrect shipping address is provided by a customer during the checkout process, the order will be returned to us. Moda Marconi reserves the right to charge the customer a re-shipping fee of $10 for all Australian orders.

 

INTERNATIONAL SHIPPING

Orders are processed on working days (from Monday through Friday) and are shipped within 48 hours of placement, excluding weekends and public holidays.
Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.
**Please also note that working days do not include weekends or national public holidays.

 

STANDARD INTERNATIONAL SHIPPING

Moda Marconi charges a flat rate of $20 AUD for any Standard International Delivery for all orders.
We use Australia Post International Shipping Service with a 7-15 business day delivery time once the order has been shipped (shipping time varies for different destinations). Please note that this does not include possible customs processing delays.
We use Australia Post – Pack and Track International Services for the following countries:

* Belgium, China, Croatia, Denmark, Estonia, Hungary, Ireland, Israel, Republic of Lithuania, Israel, Malta, Netherlands, Poland, Portugal, Slovenia, Spain.

We use Registered International Services for all other countries. Please note that Registered International Services offers tracking services for certain countries only.
All international orders shipped via Registered International Service require a signature upon delivery. In the event that an attempted delivery is made, you will be required to collect your item at your local post office.
All Standard International Orders are sent with Australia Post and cost a flat rate per order.

 

Country Cost Delivery Time
Ireland – Pack & Track $20 AUD 7-14 business days
South America – Registered Post $20 AUD 7-28 business days
Africa – Registered Post $20 AUD 7-28 business days
Middle East – Registered Post $20 AUD 7-28 business days
Rest of Europe – Registered Post $20 AUD 7-14 business days
Rest of Asia – Registered Post $20 AUD 7-14 business days

 

PACK & TRACK – TRACEABLE MAIL

You should receive an email from Australia Post including a unique tracking code for your package. You can use this code to track your parcel:

REGISTERED POST – Untraceable – signature required upon delivery

Registered International Post offers tracking services for certain countries only. All international orders require a signature upon delivery. In the event that an attempted delivery is made, you will be required to collect your item at your local post office. For more information, please contact us at info@moda-marconi.com.au

Please note that working days to not include weekends or national public holidays.
The customer will be responsible for any customs or import charges. You will be emailed a tracking number on dispatch. Delivery time excludes customs clearance delays for your country.

 

**EXPRESS International Shipping**

Express International Shipping delivery time is generally 2-5 business days once shipped. Please note that this is not a guaranteed time frame and delays may occur. All Express international orders are sent with Australia Post and cost a flat rate per order.

 

Country Cost Delivery Time
New Zealand (NZ) – Express International Shipping

FREE Express Shipping on orders over $150

$20 AUD 1-2 business days
North America (USA, Canada, Mexico) – Express International Shipping

FREE Express Shipping on orders over $200

$20 AUD 1-4 business days
United Kingdom (UK) – Express International Shipping $25 AUD 2-6 business days
Sweden – Express International Shipping $25 AUD 2-6 business days
Norway – Express International Shipping $25 AUD 2-6 business days
Germany – Express International Shipping $25 AUD 2-6 business days
France – Express International Shipping $25 AUD 2-6 business days
Finland – Express International Shipping $25 AUD 2-6 business days
Russia – Express International Shipping $40 AUD 3-12 business days
Japan – Express International Shipping $20 AUD 1-3 business days
Hong Kong (HK) – Express International Shipping $20 AUD 1-3 business days
Singapore – Express International Shipping $20 AUD 1-3 business days
South Korea – Express International Shipping $20 AUD 1-3 business days
Malaysia – Express International Shipping $20 AUD 1-3 business days

 

The customer will be responsible for any customs or import charges. You will be emailed a tracking number on dispatch. Delivery time excludes customs clearance delays for your country.

 

TRACKING YOUR ORDER

Once your order is sent you will receive an email with a tracking number to track your parcel. You can track your order using the following link: http://auspost.com.au/track/

 

INTERNATIONAL TAXES & CUSTOM CHARGES

For all International customers may be required to pay sales tax, duty and/or Customs charges.
Please note: All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Possible Taxes and customs charges differ depending on the country and state of the shipping address. Please contact your local customs office for further information. Moda Marconi is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

 

CURRENCY CONVERSIONS

All prices listed on Moda Marconi site are in Australian Dollars (AUD), and charged in Australian Dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click the below link:

XE.com – Foreign Exchange Rate Calculator

 

POLICY – TERMS AND CONDITIONS

By placing an order at Moda Marconi, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Moda Marconi. This also applies to any shipments that are refused by you at delivery.

 

ADDITIONAL INFORMATION

If you experience any difficulties while entering your Shipping address during checkout or while you are creating an account, please contact us via email at info@moda-marconi.com.au with your full shipping address, name and contact phone number before you place your order.
We are not responsible for lost or stolen packages or packages delayed in transit.
If a customer error in shipping address is made during the checkout process, Moda Marconi reserves the right to charge a reshipment fee of $20 for international orders.