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Terms and Conditions


Orders should arrive within 2-10 workdays after we have received payment, but may vary depending on the destination. Moda Marconi is NOT responsible for any delays of your package during delivery, Moda Marconi has NO control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment.

You understand and agree that Moda Marconi shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Moda Marconi will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.

When ordering goods from Moda Marconi for international deliveries you may be subject to import duties and/or taxes that apply to your country, Moda Marconi is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and
 Moda Marconi cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.

Purchases made through the Moda Marconi online store are secured through trusted internet payment processing company PayPal. All personal debit and credit card information transmitted are handled by PayPal’s secure connections. All personal contact information transmitted to us will not be shared, sold or solicited.

Moda Marconi will not accept any returned merchandise without prior written communication and agreement. You can return item(s) within 7 days at your own expense (non-used item(s) in new condition). Both the returned item(s) and the packaging have to be in unused. If the package is damaged we will charge a fee of at least 15% of the value of the merchandise. Cancellation of orders: If an in stock/activated order is cancelled before it has been sent out, we reserve the right to charge a restocking fee of 8 AUD.

We try our best to keep our webstore as up to date as possible. Even though our online stock is updated automatically, there is always a possibility the ordered item(s) marked “available” are NOT available in desired sizing and/or sold out. moda-marconi.com.au will try to inform you as soon as possible when this occurs and give you alternative options if possible.

N.2251 / 2017
Consumer Protection
Article 1
General provisions
1. The State shall ensure the interests of consumers.
2. The State shall, in particular:
a) the health and safety of consumers,
b) their economic interests,
c) their organization to consumer associations,
d) the right to be heard on issues that concern them and
e) information and training of consumer issues.
3. The provisions that protect consumers apply both to
private sector and enterprises any form of
public sector and local government.
4. For the purposes of this law:
a) Consumer means any natural or legal person who
intended products or services offered on the market or
which makes use of such products or services, since it is the
the final recipient. Consumer is any recipient of
advertising message.
b) Supplier means any natural or legal person who, in the exercise
the epangelmaikis or business activity, supplies
products or services to the consumer. Supplier is the
advertiser. Supplier is also a producer on the
liability for defective products.
5. The customer has the right to request within 14 days of unjustified withdrawal
Article 2
1.Oroi detected in advance for an indefinite number
future contracts (general trading conditions) does not bind
consumer, although when drafting their contract unaware reasons beyond their control
and the supplier did not indicate their existence or deprived
to take effective cognizance of them.
2. The general conditions of contracts and ancillary agreements, which
established in Greece, expressed in the Greek language.
Excluding the general conditions of international trade.
3. Printed general conditions printed legibly in an obvious
part of the contract document.
4. Conditions agreed after negotiation between
parties (special conditions) is more prevalent than the corresponding
general terms.
5. In the interpretation of the general conditions of transactions taken into account
need to protect consumers. General terms of transactions
unilaterally made by the supplier or by a third party on behalf of
the supplier, in case of doubt interpreted in favor of
“Especially when checked the contents of the general trade term in
framework of procedures par. 9 of Article 10 (collective judicial
protection) and para. 3 of Article 14 of this Law is preferred
unfavorable for the consumer interpretative version, since this leads
to ban formulation and use of the relevant term. ”
“6. Terms and conditions that result in the disruption of
balance of rights and obligations of the parties against
consumers is prohibited and void. The abusive
character generic term contained in a contract is considered as
into account the nature of the goods or services covered by the contract,
the purpose, all the special conditions in its conclusion and all
the remaining clauses of the contract or of another contract on which it is
It depends “.
7. “In every case it is unfair particular conditions:”.
a) provide to the supplier, without reasonable cause, excessive
deadline for acceptance of the consumer proposal to conclude a contract,
b) limit its commitments Contractual obligations and responsibilities
c) provide for termination of contract period too short
the consumer or too long for the supplier,
d) involve the extension or renewal of the contract for a
time too long, if the consumer does not terminate in
certain time,
e) reserve the supplier the right to modify unilaterally or
termination without some special and important reason,
f) allow the supplier to terminate an indefinite contract
duration without reasonable period,
g) reserve the supplier the right to decide unilaterally whether
provision is in accordance with the contract,
h) reserve the supplier the unlimited right down
unilaterally the time of the performance takes,
i) provide that the provision is not mandatory to meet
essential to the consumer’s specifications, the sample, the needs of
specific use for which the intended by the consumer and which
accepts the supplier or the usual destination,
j) allow the supplier does not perform his obligations
without good reason,
k) without good reason leave the consideration vague and do not allow
determine the criteria specifically defined in the contract
reasonable for the consumer,
l) limit the supplier’s liability for hidden defects
m) excluding or unduly limiting the liability of the supplier,
n) provide for the roll-over of the seller’s liability or importer
only the producer of the goods or at another,
o) limit the liability of the supplier to fulfill the obligations
undertaken by his agents or make the fulfillment of
obligations from the observance of special formal procedure,
p) allow a supplier to terminate the contract within the
discretion, if the same facility is not granted to the consumer, or
retain the sums paid for services not yet
performed by him when he dissolves the contract itself,
q) involve waiving the consumer of their rights
case of non-fulfillment or improper fulfillment of the provision of
supplier, even if the supplier charged fault,
r) preventing the consumer to withdraw (from the contract), when the
increase the price according to the terms of the contract are
too much for him,
s) or restrict the legitimate power of the consumer not
perform the contract,
k) prohibit the consumer to retention in whole or in part
payment of the price when the supplier does not fulfill its
u) requiring any consumer who was credited with the price of goods or
Services to issue post-dated check,
v) imply resignation from consumer complaints at
third successor supplier in relation to the consumer,
w) prohibiting the consumer to propose a settlement to
obligations under the contract similar requirements against
x) attest that the consumer is aware of certain terms of the contract
or the condition of supplied fact or quality
services, while ignoring the real,
y) oblige the consumer to advance too much
the price before performance of the contract by the supplier,
even though the supplier is not undertaken to perform
order the consumer based on specific standards or
features, nor provision of supplier recommended services
z) allow the supplier to require the consumer
excessive guarantees,
aa) reverse the burden of proof to the detriment of the consumer or
unduly restricting the evidence means,
bb) unduly restrict the period within which the consumer
must submit to the supplier complaints or raise the
claims against the supplier,
ac) delegate to the supplier without good reason exclusivity
maintenance and repairs of the property and the supply of
spare parts
l) require the consumer, in the event of non-fulfillment of delivery
his excessive burden or
la) exclude the submission of disputes to contract in their natural
Judge by providing exclusive jurisdiction or foreign
8. The supplier may not invoke the nullity of the whole
Convention on the ground that one or more general conditions are invalid
as unfair.
“9. The provisions of this Article shall apply in all cases where
the contract between the supplier and consumer is closely linked to
Greece or another country of the EEA, irrespective of the contractual choice
country outside EEA law ‘.
“10. The provisions of this Article shall also apply for each term
contract which has not been individually negotiated.
It is considered that the term not individually
negotiation, when the consumer is not able to influence the
content. The fact that a term for certain components
for a single term has been individually negotiated shall not exclude
the application of this Article to the rest of the contract, if the
all circumstances that standard contract.
The burden of proof that has been individually negotiated bears the
Article 3
Off-premises contracts
1.Symvaseis provide goods or services established by
supplier initiative without express invitation by the consumer or
visit the supplier’s place of residence, stay or work of
consumer or the supplier of choice outside of the commercial
store is invalid for the consumer, if they are concluded with
document, stating:
a) the name or trade name and full address of the supplier and
it contracted for and on behalf of the supplier. OR
reference number of post office box is not sufficient,
b) the date and the full address of the place of training
c) a description of the nature and characteristics of the goods or
d) the contract clauses and particular place and time
delivery of goods or services,
e) the total cost to the consumer and the terms of payment and in particular, in
If the price of credit or payment by installments, the real
interest rate and the allowable maximum rate limit and
f) under paragraph 4 of this Article the right of withdrawal
and, on a separate form, on the consumer model declaration
the contract.
2. The provisions of the preceding paragraph, when the
contract drawn up at the express invitation of supplier
consumer, but it covers products other than those for which
was the call, unless the consumer knew or should have known
and that these other products are included in commercial
supplier’s activities or if these products are directly related
the products for which the call was made.
3. The provisions of paragraph 1 shall apply and the consumer
submitted orally (proposal for a contract) under conditions
similar to those of the preceding paragraphs, even if not
its tender until the acceptance by the
4. Where the preceding paragraphs, the consumer has
right of withdrawal exercised by registered letter within ten
(10) working days of receipt of the contract document or
any subsequent receipt of the product, unless the contract
longer period provided. Waiver of this right is
5. It is prohibited to collect all or part of the price, even with
form of deposits, guarantee, securities issuance or acceptance or otherwise
form during the period of the previous paragraph.
6. The consumer is not obliged to storage or return the product
forwarded by the supplier for testing or examination or sample, unless
He requested it himself or if otherwise agreed.
7. The provisions of this Article shall not apply:
a) On street vendors selling without permanent establishment.
b) Contracts for the construction, sale or rental of real estate and
contracts concerning other rights relating to immovable property. However the
goods supply contracts for their incorporation in immovable or
contracts for property repair within the scope of
provisions of this article.
c) Contracts for the supply of foodstuffs, beverages or other goods, which
destined to current domestic consumption which
deliver doorstep deliverers at regular or frequent intervals.
d) Contracts for the supply of goods or services, provided
the following conditions are met:
j) the contract is concluded on the basis of the supplier’s catalog which the
consumer had the opportunity to consult without is present
representative of the supplier,
ii) provide for the continuation of contact between the representative
supplier and the consumer in relation to that or another
subsequent transaction, and
iii) both the list and contract inform the consumer that
He has the right to return the goods to the supplier within a time
not less than ten (10) days of receipt or
terminate the contract within that time, without assuming
any obligation, in addition to a reasonable care of the goods
e) In insurance contracts, and
f) Contracts concerning securities.
Article 4
distance contract
“1. distance contract in the sense of this article, is any
contract concerning goods or services and shall be concluded within a
goods supply system or remote service, which
organized by the supplier without the simultaneous physical presence of
supplier and consumer, using technical
communication distance for the transmission of the proposal to conclude the
contract and acceptance. Through technical communication at a distance, by
the meaning of this Article, in particular the forms unaddressed, the
forms addressed, standard letters, brochures
with order form, catalogs, telephone with or without human
intervention, radio, videophone, the Videotex
(Microcomputer and television screen) with keyboard or screen
interactive, email, fax
and television.
2. Convention distance is invalid for the consumer, whether before
contract the consumer is informed by means of
used technical communication clearly mutatis
principles of good p (Stis in trade, for the following
particular elements:
a) the identity of the supplier,
b) the essential characteristics of the good or service;
c) the price, volume and transport costs and tax
value added, if not included in the price,
d) the method of payment, delivery and execution,
e) the duration of the offer or the price,
f) the right of withdrawal,
g) the cost of using the means of communication at a distance, when
calculated other than at the basic tariffs,
Notwithstanding Fri 3tou this Article
h) the minimum duration of the contract in case of contracts for
the supply of goods or services continuously or recurrently.
In the case of telephone communications, the identity of the supplier and
the commercial purpose of the call must be made clear at top
any conversation with the consumer. ”
3. The consumer shall not bear the costs of communication by
distance transmission of acceptance or execution of
service, unless clearly stated in the proposal for conclusion
4. It is prohibited to be sent to the consumer goods or provided
services without prior request on his part, when he
urged to acquire in return for payment or allow them, even
without paying the postage. If this mission
place, the consumer has the right to sell the goods or
the service, at its discretion, without being required any price,
unless the shipment due to an obvious mistake when putting on
reasonable time and if the nature of the good or service allows,
available to the supplier. Failure to reply is not equivalent to
no circumstances consent.
5. The provisions of the preceding paragraph shall not apply where the
supplier is unable to deliver the good or provide the service
he ordered, but supplying equivalent goods or provide
equivalent service of the same quantity and the same price,
giving written notice to the consumer, that can allow the
product or replacement service, if not satisfied,
“And that the return costs of the supplier.” Not
subject to the provisions of the preceding paragraph and the mission
samples or promotional gifts.
6. The use of technical communication should be done
such that not the privacy of the consumer is affected.
Prohibited without the consumer’s consent to use techniques
communication on the proposal for concluding a contract as automatic phone
call, facsimile (fax), e-mail or other
electronic means of communication.
7. The collection of all or part of the price, even with
form of deposits, guarantees, securities issuance or acceptance or other form,
before delivery of the product or the service.
8. When no execution time in the proposed conclusion
contract, the benefit is due no later than thirty (3) days after the
taking the order from the supplier.
“9. The distance contract is void to the consumer, if he
not received in good time during the performance of the contract and the
latest at the time of delivery, in the goods, which
They will not be delivered to third parties, in writing and in the language
used in the procurement proposal at least the following
a) the information specified in paragraph 2 of this article,
b) the name and address of the most affordable to the consumer
store supplier,
c) the method of payment of the price, including the conditions
credit or payment by installments, as well as collateral requirements,
d) the right of withdrawal and, on a separate form, declaration form
consumer to withdraw from the contract in the next paragraph,
e) information on the after-sales service and
existing commercial guarantees and
f) the conditions for terminating the contract when it comes to contract
indefinite duration or a duration exceeding one year. ”
10. In any distance contract the consumer has the right to
withdraw without giving any reason within ten (10) working days from the
date of receipt of the goods or services, if not agreed
longer period, returning the property to its original condition.
Excluding the burden of the expense other than the return costs.
To exercise that right, the ten (10) days
begins for the goods, the receipt and on services from
receiving the documents that inform the consumer that has
conclude the contract.
“If the supplier has failed to fulfill its obligations
referred to in paragraph 9, the withdrawal period is
three months. If within the period of three months provided these
information, the consumer will have from this moment on
withdrawal period specified in the first paragraph. In case
exercise the right of withdrawal by the consumer as
above, the supplier is obliged to repay the amounts paid by
the consumer within thirty (30) days “.
“11. Where the price is covered wholly or partly by
credit granted to the consumer or the supplier or
by a third party under an agreement between the third party and the
supplier, then, if the consumer exercises his right of withdrawal
the contract as specified in paragraph 10 of
this Article may be terminated under the provisions of the Civil
Code and the credit agreement without compensation.
In case of fraudulent use of the consumer’s payment card in
under contract from a distance, the consumer may request
cancellation of payment under the provisions of the Civil Code and the
recrediting for amounts paid or repayment of sums
12. The burden of proof on the previous information,
written confirmation or compliance with deadlines and the consent of
consumer borne by the supplier. Terms by which the consumer
renounces the enjoyment of rights under this Article
or supplier is exempt of liability arising out of this
Article is invalid. The provisions of this Article shall apply to
all cases where a contract between a supplier and a consumer
It is closely related to Australia
or state of the European Economic Area (EEA) regardless of
contractual choice of a third country law. The provisions of this
Article shall apply without prejudice to more specific Community provisions;
harmonized with those of national provisions on certain
types of distance contracts or certain aspects of them. ”
“13” (11). The provisions of this Article shall not apply:
a) the automatic distributors,
b) the commercial vending areas,
c) in the food supply contracts, beverages or other goods
destined to current domestic consumption which
deliver doorstep deliverers at regular or frequent intervals and
d) service contracts with custody whose purpose
transport, accommodation, food and entertainment.
“14” (12). a. Any supplier who intends to conclude
contracts of para. 1 hereof, is required before the start of
activity that require the listing of the specific
register kept by the Ministry of Development.
No supplier can not propose the conclusion of the above
contracts, if within three (3) months from the publication of this not
entered in the register.
b. The above registration is a prerequisite for the visa
necessary tax books and records of the relevant public
financial department and by a certificate issued by
the competent department of the Ministry of Development.
c. The Minister of Development may, by reasoned decision to
refusing on serious grounds the recording or make other than
sanctions provided for in par. 3 of Article 14 hereof,
temporary or permanent removal from the register if it is established
violation by the supplier of the existing provisions. Delete
This lead to the automatic rescission of the contract and the decision
notified to the Association of Banks and the competent tax
d. By decisions of the Minister for Development, published in
Gazette, the terms and conditions
maintenance of said register. ”
Article 5
“Sale of consumer goods and guarantees’
1. In any sale, the supplier must provide the consumer
writing in Greek language or symbols internationally established, clear
instructions for safe use, maintenance, maintenance and full use
product and information about risks in the use and
preservation. Excluding just during manufacture, use and
maintenance products.
2. During the sale, the supplier must inform the consumer
the probable life of the product. Possible lifetime
product is reasonably expected time at which the product
It can be used as intended, whether
after repair or replacement of parts, wear them until the
regular use render the product useless or further use
economically unprofitable.
“3. When a guarantee is provided to the consumer, the supplier is required to
provide writing or other technical surveying instrument may be available
and accessible to the consumer. In case of supply of new products
long (durable consumer goods), to provide a written guarantee is
compulsory. The guarantee should include a simple, readable and
understandable words in English language at least the name and
address of the guarantor, the product to which the guarantee, the exact
content, the duration, the local power area, and
rights under applicable law. The guarantee must be in accordance
with the rules of good faith and not undermined by excessive clauses
exceptions. The warranty must be reasonable in relation to the possible
product life. Especially for high-tech products, the duration
the guarantee shall be reasonable in relation to the time at which
expected to remain modern technologically, although this time
It is shorter than their probable life. ”
“4. The violation of the provisions of the preceding paragraph shall not affect the validity
the guarantee, which the consumer may invoke and demand
respected. If replacement of the product or replacement of the
warranty is automatically renewed for the whole of the period to the new product or
spare part”.
“5. In any case reserves the application of provisions of the Civil
Code for the seller’s liability for actual faults or lack
agreed Australian properties. Advance waiver of the consumer
protection in these provisions is void.
A dispute arising from the sale of consumer goods and brought
before the Australian courts, regardless of the law applicable to this
law, always, the provisions of Australian law governing
sale of consumer goods in the area that provide greater
consumer protection. ”
6. The supplier of new consumer durables must
It gives consumers the continued provision of technical services for
their maintenance and repair for a period equal to the possible
their lifetime. He must also ensure that
consumers free supply of spare parts and any other
products required for use as intended
them, for all the probable duration of their life.
Article 6
Producer’s liability for defective products
1.The producer shall be liable for damage caused by a defect in
2. The producer is considered the final product manufacturer first
material or component and any person appearing as producer
product by putting his name, trade mark or other
distinctive feature. Products with the meaning of this article
considered and movable property incorporated as an ingredient in
other things movable. Products are also considered natural
forces, in particular electricity and heat, are under
a dominating, when restricted to a certain area.
3. Anyone who imports a product for sale, leases or rents or
other form of distribution within the professional trade of
activity is responsible as a producer.
4. When the identity of the producer is unknown, any supplier of
product considered for the application of this law producer unless
if within a reasonable time inform the consumer about the identity of
producer or the person who supplied the product. The same applies
for supplier import goods when the identity of the importer
It is unknown, although the identity of the producer is known.
5. Defective within the meaning of this article is the product if
It does not provide the reasonably expected safety in view of all the experts
conditions including its external appearance, the reasonable
expected use and the time when they entered into
traffic. There is a defective product by reason only that
subsequently entered into circulation other perfect.
6. loss of paragraph 1 of this Article include injury
by death or bodily injury, and damage or destruction
due to defective.